ORDER PROCESSING AND SHIPPING
Most items on our site are generally processed and shipped (leave our facility) within 2-3 business days, pending credit card verification and item availability. Each item has a notation within its description of the time required to ship the particular item. Custom orders can require 2-6 weeks to be processed and shipped, although most designers do offer "rush service" for a fee. You will receive an e-mail verification that your order has been accepted by our system, a 2nd email confirming that your order has been processed and the estimated time until it ships (generally the time indicated within the description for that item on our site), and a third e-mail from Quantum View Notify (the UPS system) or Click and Ship (USPS) when your order has shipped. The email from UPS or USPS which allows you to track your package by going to their respective sites.If we cannot ship your order within the time frame indicated on our site, you will be notified by email with the anticipated ship date. We will ship your order on the anticipated date unless we receive an email from you requesting rush service or cancellation.
All orders are shipped UPS ground service or US Mail. UPS 2nd Day Air and overnight shipping are also available at an additional charge. Shipping charges on the items that do not include free shipping are are based on package weights and sizes and are the responsibility of the customer.
Custom orders are not returnable. These items are noted as "custom order" on our site. Sale items are final sales; merchandise is not returnable or exchangeable. Reduced or specially priced items may be returned for store credit only. All Sale items and Reduced priced items are marked as "sale" or "reduced" on the site.
Other merchandise may be returned or exchanged. There is a15% restocking fee on all returns. Exchanges of equal value do not incur a restocking fee, although the customer will be responsible for the return postage and new shipping postage. Our restocking fee on returns is 15% of the value of the merchandise. Pre-approval of all returns and exchanges is required. To request return or exchange authorization and receive return instructions, e-mail us at Thecollectionllc.com.
All return requests must be received within 3 business days from receipt of shipment.
All returns must be postmarked within 5 business days of receiving return authorization and must be returned in the original packaging.
A copy of the invoice must accompany the return.
Merchandise must be unused, undamaged, and in salable condition. All gift packaging and ribbon decor must be intact. Wearing, altering, damaging, removal of tags or destruction of packaging constitutes acceptance of the order as delivered. We are not responsible if you order the wrong size, style, color or need alterations. We cannot be held responsible for items damaged during shipment or upon receipt.
It is the sole discretion of Creations and Collections to determine if returned goods are in salable condition. Merchandise that is returned in non-salable condition will be returned to the customer at the customer's expense.
Creations and Collections does not accept authorization requests after 3 business days from receipt of shipment and does not accept goods postmarked after 5 business days from return approval, unless prior arrangements have been made. Postage, shipping & handling charges are not reimbursable.